GoCardless FAQ

How does the payment system work? / Why is there both an initial payment and a direct debit renewal?
We collect an initial payment via bank transfer and set up a Direct Debit for future renewals. If you joined between the beginning of September and the March Direct Debit date, we will not take a Direct Debit in your first year. You may see a "Your subscription has been paused" message from GoCardless to notify you of this.

How do renewals work, and will I be notified in advance?
You will receive a reminder email from the Club in March before the renewal, and you will also receive a notification from GoCardless before your Direct Debit takes place.

How do I cancel my subscription?
You can cancel your Direct Debit via your bank's website or app. If you are unable to do this, please contact the Menbership Secretary.

What protection do I have?
You will always be notified in advance of Direct Debit payments and are protected by the Direct Debit Guarantee. You can cancel your Direct Debits at any time via your bank’s website or app.
More information: GoCardless Direct Debit Guarantee

I've received an email from GoCardless saying my subscription has been paused; what does that mean?
The "paused" email indicates that a particular payment is being skipped. This most likely occurs because you joined the club recently and are not due to pay at the next Direct Debit date.

GoCardless doesn't support my bank; how can I pay?
Please contact the Treasurer to arrange payment by bank transfer.

Why are we using GoCardless?
GoCardless makes collecting subscriptions easier, cheaper, and more reliable for the club. It ensures renewals aren't missed and removes the need for members to manually set up payment details every year. By moving to GoCardless, the club pays significantly lower fees than those charged by PayPal, helping us keep costs down for members.